Privacy Policy

1. Introduction

syfTec ("we", "our", "us") is committed to protecting your privacy. This policy describes how we handle personal information collected through our website and services.

This policy complies with the GDPR (General Data Protection Regulation) and Canadian privacy laws.

2. Information We Collect

2.1 Information You Provide

• Account information: First name, last name, email address, phone number, company
• Order information: Shipping address, billing information, purchase history
• Communications: Message content, support requests, customer feedback
• Professional information: Job title, department, equipment needs

2.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system
• Usage data: Pages visited, time spent, clicks, navigation
• Cookies and similar technologies: See Cookies section below

3. How We Use Your Information

We use your personal information to:

• Process your orders and deliveries
• Provide customer and technical support
• Communicate about your orders and our services
• Personalize your user experience
• Improve our products and services
• Send newsletters (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

3.1 Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract performance: To process your orders
• Consent: For newsletters and marketing
• Legitimate interest: To improve our services
• Legal obligation: For accounting and tax compliance

4. Sharing Your Information

We never sell your personal data. We may share your information with:

4.1 Service Providers

• Carriers and delivery services
• Payment processors
• Hosting and cloud services
• Analytics and marketing tools
• Customer support and CRM

4.2 Legal Obligations

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure user safety

5. Data Security

We implement appropriate security measures to protect your data:

• SSL/TLS Encryption: All data transmissions are encrypted
• Access Control: Limited data access based on least privilege principle
• Monitoring: Continuous security system monitoring
• Backups: Regular and secure backups
• Training: Regular staff training on data security

6. Cookies and Tracking Technologies

6.1 Types of Cookies Used

Type	Purpose	Duration
Essential	Site functionality	Session
Preferences	Language, theme	1 year
Analytics	Usage statistics	2 years
Marketing	Personalized advertising	1 year

6.2 Cookie Management

You can control cookies through your browser settings. Note that blocking certain cookies may affect site functionality.

7. Your Rights

Under GDPR and Canadian laws, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restriction: Limit processing of your data
• Right to portability: Receive your data in a structured format
• Right to object: Object to processing of your data
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at: privacy@syftec.com

8. Data Retention

We retain your personal data as long as necessary to:

• Provide our services and honor our contracts
• Comply with legal obligations (e.g., 7 years for tax data)
• Resolve disputes
• Enforce our legal rights

8.1 Retention Periods

• Active accounts: While account is active + 3 years after inactivity
• Order data: 7 years (tax obligations)
• Customer support: 3 years after resolution
• Marketing: Until consent withdrawal + 3 years

9. International Transfers

Your data may be transferred and stored in countries outside your country of residence. We ensure these transfers comply with applicable legal requirements, including through:

• European Commission Standard Contractual Clauses
• Adequacy decisions
• Other appropriate legal mechanisms

10. Children's Privacy

Our services are not directed to persons under 16 years of age. We do not knowingly collect personal data from children.

11. Policy Changes

We may update this policy from time to time. We will notify you of significant changes via our website or email.

12. Contact Us

For any questions about this Privacy Policy or to exercise your rights:

Data Protection Officer (DPO)
Email: privacy@syftec.com
Address: syfTec, [Full Address]
Phone: +1 (514) XXX-XXXX

13. Supervisory Authority

You have the right to lodge a complaint with the competent data protection authority:

• EU: CNIL (France), CNPD (Luxembourg), etc.
• Canada: Office of the Privacy Commissioner of Canada